Privacy Policy
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This Privacy Policy applies to all personal information collected by VHealthspace via the website located at www.VHealthspace.com.au.
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1. What is “personal information”?
The Privacy Act 1988 (Cth) currently defines "personal information" as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
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If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as "personal information" and will not be subject to this Privacy Policy.
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2. What information do we collect?
The type of personal information we collect depends on how you use the website.
3. How we collect your personal information
We may collect personal information whenever you provide such information via the website.
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Additionally, we collect cookies from your computer to understand your usage patterns on the website and to help customize your website experience. However, it is generally not possible to identify you personally from our use of cookies.
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4. Purpose of collection
The purpose of collecting personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist in operating the website. Your personal information may also be accessible to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to receive direct marketing material. We will only use your personal information for this purpose if it is material you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activities, and all our direct marketing material will include a simple way to opt out.
5. Access and correction
Under Australian Privacy Principle 12, you may request access to the personal information we hold about you, and under **Australian Privacy Principle 13, you can correct inaccurate personal information subject to certain exceptions. For access requests, please contact us as set out below.
6. Complaint procedure
If you have a complaint concerning how we handle your personal information, please contact us as set out below. The VHealthspace executive team will consider all complaints, and we may seek further information from you to clarify your concerns. If we find your complaint valid, we will take appropriate steps in consultation with you to address the issue. If you remain dissatisfied, you may refer the matter to the **Office of the Australian Information Commissioner.
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7. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If we transfer your information to an overseas recipient at your request, please be aware that the overseas recipient is not required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.
8. How to contact us about privacy
For any queries, access requests, or complaints about our privacy practices, you can contact us at:
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Email: support@vhealthspace.com.au
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This policy is intended to ensure your privacy is safeguarded, aligning with VHealthspace's commitment to protecting personal information.